Returns Policy

Return Period

Our return policy allows for returns within 30 days from the delivery date. After this period, we cannot offer refunds or exchanges.

Eligible Items

We accept returns on products shipped by Trivessaa if:

• The item is defective or damaged upon arrival
• You received an incorrect item
• The product doesn't match the description on our website

All returns must include:

• Original packaging
• Proof of purchase
• All components and accessories

Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized organizers
• Items that have been installed or modified
• Products showing signs of use or damage caused by improper handling
• Clearance or final sale items

Return Process

1. Contact our customer service at ask@trivessaa.com or call +1 (514) 342-7364 to initiate your return
2. Receive a Return Authorization Number (RAN) and return shipping instructions
3. Package your item securely with all original materials
4. Include your RAN and original receipt in the package
5. Ship the item to our returns department at:
   Trivessaa Returns
   6937 Av. de Vimy
   Montréal, QC H3S 2R7
   Canada

Refund Process

Once we receive and inspect your return:

• We'll notify you by email about the status of your return
• If approved, your refund will be processed to your original payment method
• Credit card refunds typically appear within 5-10 business days
• Other payment methods may take up to 14 business days

Please note:

• Original shipping charges are non-refundable
• Return shipping costs are the customer's responsibility
• For orders with multiple items, only defective items will be eligible for refund

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Document the damage with photos
2. Contact us within 48 hours of delivery
3. Keep all original packaging
4. We'll arrange for return shipping at our expense

Exchange Policy

For exchanges:

• Follow the same return process
• Indicate your preferred replacement item
• Price differences will be charged or refunded accordingly
• Exchanges are subject to product availability